Saturday, May 25 2013 6:56 PM EDT2013-05-25 22:56:57 GMT
It wasn't exactly barbecuing weather today as Memorial Day weekend got off to a rainy and chilly start. And it's no surprise the rain put a damper on holiday activities. Saturday of Memorial Day weekendMore >>
It wasn't exactly barbecuing weather today as Memorial Day weekend got off to a rainy and chilly start. And it's no surprise the rain put a damper on holiday activities.More >>
Friday, May 24 2013 9:54 PM EDT2013-05-25 01:54:42 GMT
An Au Sable Forks, New York theater is one of ten in the North Country doing what it can to stay open. "We'll be dark. There will be no movies shown in these theaters and you'll have toMore >>
After being denied a state grant, a number of North Country theaters could go dark by the end of the year. That's because Hollywood is getting rid of film movies, which is what those theaters rely on. But they're not giving up yet.More >>
Friday, May 24 2013 8:51 PM EDT2013-05-25 00:51:11 GMT
A couple has lost their home to floods twice in just three years. Last night's storm washed out a road in Underhill, and nearly everything in its path. Governor Shumlin was at the site of the hardestMore >>
A couple has lost their home to floods twice in just three years. Last night's storm washed out a road in Underhill, and nearly everything in its path.More >>
Friday, May 24 2013 7:25 PM EDT2013-05-24 23:25:36 GMT
Beansie's Bus is situated right along the start and finish of the race so they're looking to get swamped by hungry customers Sunday but rain too. "Unfortunately the weather might not cooperate," Beansie'sMore >>
VCM organizers making sure they have cold/rainy weather equipment for runners.More >>
Friday, May 24 2013 6:21 PM EDT2013-05-24 22:21:38 GMT
Damaged homes, washed out roads, and now major clean-up.In just a few hours heavy rains flooded much of Northern Vermont. Hardest hit were Essex, Jericho, and Underhill.The torrential rains Thursday nightMore >>
Damaged homes, washed out roads, and now major clean-up.More >>
Friday, May 24 2013 2:15 PM EDT2013-05-24 18:15:28 GMT
The Vermont Agency of Transportation released a list of road closures and times for the Vermont City Marathon. A press release says that if possible, motorists should avoid downtown Burlington on Sunday,More >>
The Vermont Agency of Transportation released a list of road closures and times for the Vermont City Marathon.More >>
Friday, May 24 2013 1:07 PM EDT2013-05-24 17:07:11 GMT
The Thunder Road Memorial Classic has been postponed until Monday. Officials say they are postponing due to the upcoming inclement weather expected this weekend. Here's the updated schedule of events:7:30amMore >>
The Thunder Road Memorial Classic has been postponed until Monday.More >>
Friday, May 24 2013 12:26 PM EDT2013-05-24 16:26:27 GMT
The Essex Memorial Day Parade has been canceled due to inclement weather predictions. According to Essex Memorial Day Parade Committee, the parade has been postponed one week to Saturday June 1 at 10 a.m.More >>
The Essex Memorial Day Parade has been postponed due to inclement weather predictions.More >>
Friday, May 24 2013 11:31 AM EDT2013-05-24 15:31:32 GMT
The Burlington Police Department arrested two people for pick-pocketing two men at a local night club in Burlington, Vt. on Friday, May 17.Police say Stephanie Rivers, 24, and Victoria Hammond, 23, bothMore >>
The Burlington Police Department arrested two people for pick-pocketing two men at a local night club in Burlington, Vt. on Friday, May 17.More >>
Friday, May 24 2013 10:29 AM EDT2013-05-24 14:29:26 GMT
If the prices at the pump are giving you second thoughts about traveling this holiday weekend, these suggestions might help. The New York State Energy Research and Development Authority has some recommendationsMore >>
If the prices at the pump are giving you second thoughts about traveling this holiday weekend, these suggestions might help.More >>
Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection therewith.
SOURCE Carrier iQ
Leading Mobile Intelligence Provider Brings Proven Device-Centric Big Data Customer Care Solution to the Global Telecommunications Market
MOUNTAIN VIEW, Calif., Feb. 25, 2013 /PRNewswire/ -- Carrier iQ, a pioneer in mobile intelligence, today announced the worldwide availability of its iQ Care™ device-side care solution designed to reduce customer care costs, increase subscriber satisfaction, and reduce churn.
With the market for connected mobile devices accelerating, and smartphones and tablets continuing their market penetration, support costs are sharply increasing, fueled by a combination of factors, including uncertified applications, new interfaces, complexity of devices, fragmentation of operating systems, and the frequency of updates.
Mobile operators typically have access to a wealth of data from their networks and some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give operators a true representation of the performance of a device to help resolve device support issues and improve the consumer experience.
"To truly create a differentiated experience across the customer lifecycle, mobile operators have to see the world from the customer's view - the mobile device," said Sheryl Kingstone, Yankee Group Research Director. "Operators are constantly striving to increase service quality and customer satisfaction to improve the overall customer experience. There is a great need to focus on improved care, particularly from the consumer's perspective."
iQ Care™ is a customer care solution aimed at reducing the duration of customer support calls, decreasing the number of no-fault-found device returns, and improving the consumer experience. Built upon Carrier iQ's unique, big data Mobile Service Intelligence Platform™ (MSIP), iQ Care™ utilizes iQ Agent™ on-device software to analyze relevant user experience metrics from the device. With explicit permission from the end user, and without tangible impact on battery drain rates, data plan usage or user experience, iQ Agent™ gathers system information on the performance and usage of the device and delivers this information to the MSIP. Device-sourced information and actionable insights are presented to the care agents, enabling them to diagnose and resolve the consumer's problem quickly and efficiently.
"iQ Care is a proven solution with the most recent deployment now handling eight million simultaneously reporting devices. We are charting a path forward for operators, device manufacturers and other service providers to leverage device-side insights, first for reactive care, then for proactive care and, ultimately, for self-care. This approach delivers a quick and substantial ROI while dramatically improving customer experience. iQ Care is another step in our vision to become the provider of choice for mobile intelligence to the smartphone industry and to the roaring growth of mobile-connected devices," said Larry Lenhart, CEO of Carrier iQ.
iQ Care™ provides mobile operators and mobile device manufacturers with:
Robust privacy features that can be seamlessly customized to comply with customer privacy policies and applicable legislations
Actionable big data analytics about the device, its operation, and actual consumer experience
Ability to measure a device by comparing its performance to millions of other devices
iQ Care™ will be showcased at Mobile World Congress™ in Barcelona, Spain, February 25- 28 at the Carrier iQ booth (5H34, Hall 5), as well as at Carrier iQ partner booths.
About iQ Care™
iQ Care™ is a suite of analytics and applications that use iQ Agent™ along with Carrier iQ's Mobile Service Intelligence Platform™ (MSIP) to deliver individual user-experience knowledge to customer care agents and mobile device manufacturers. Scaling up to 50 million reporting devices per installation, iQ Care™ is delivered as SaaS, allowing rapid deployment with minimal integration requirements.
About Carrier iQ
Carrier iQ was founded in 2005 to improve the quality and reliability of mobile networks and devices by delivering diagnostic and analytic information to improve the consumer experience. Delivered on more than 180 million devices, Carrier iQ provides business-critical analytics on devices to customers worldwide. Carrier iQ is headquartered in Mountain View, California, with offices in London and Malaysia. Visit Carrier iQ at www.carrieriq.com.